Privacy Policy
At Flores à Beira-Rio, we take your privacy seriously. This Privacy Policy explains what data we collect, how we use it, and your rights as the data subject.
1. Data Controller
Flores à Beira-Rio NIF: 236533550 Location: Ceira, Coimbra, Portugal Email: info@floresabeirario.pt
2. Personal Data Collected
We may collect the following personal data, provided directly by you: • Full name • Email address • Mobile number • NIF (only if you request an invoice) • Photographs of flowers or frames (if you choose to share them voluntarily)
3. How We Collect Data
Your data may be collected through the following means: • Booking forms (via Monday.com) • Messages via WhatsApp, email, phone or Messenger
4. Purposes of Processing
We use your data only for the following purposes: • Processing and managing bookings • Communication throughout the preservation and delivery process • Issuing invoices, if requested • Shipping the finished frame by post (with your consent and instructions)
5. Sharing Data with Third Parties
Your data is not shared with third parties, except in the following cases: • CTT (Portuguese postal service): only if you choose to receive your frame by post, and only with the data strictly necessary for delivery.
6. Data Retention
Data will be retained only for as long as necessary to provide the requested service and will be deleted once it is no longer needed for that purpose.
7. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to: • Access your personal data • Request the rectification or deletion of your data • Withdraw your consent at any time • Object to the processing of your data • Lodge a complaint with the National Data Protection Commission (CNPD) To exercise any of these rights, please contact us at info@floresabeirario.pt.
8. Cookies and Traffic Analytics
To improve the website and understand how it is used, we use traffic analytics tools: • Umami: measures visits and page views in an aggregated, anonymous way. It does not use cookies or collect personal data. • Microsoft Clarity: generates heatmaps and anonymous recordings of browsing (where people click and how far they scroll), so we can understand what works on the site. It uses cookies and the data is processed by Microsoft. Any text you type and form fields are automatically masked. • Google reviews widget: may set third-party cookies. We do not use this data to identify you individually or for advertising. You can object to this processing by contacting info@floresabeirario.pt or by blocking cookies in your browser.